Last updated: 2026-08-06
SPS International Co., Ltd. ("SPSCOS," "we," "us," or "our") respects your privacy and is
committed to protecting the personal information you share with us. This Privacy Policy explains
what information we collect, how we use it, and your rights regarding that information.
1. Information We Collect
We may collect the following types of information when you visit our website, submit an inquiry,
use our chat assistant, or interact with our advertising:
- Contact information you provide through our forms — name, email address,
phone number, company or brand name, and country.
- Project information you share with us — product category, target markets,
order quantity, target price, benchmark products, packaging requirements, and related
business details.
- Files you upload — optional reference images or documents (JPG, PNG, PDF)
attached to an inquiry or project brief.
- Chat assistant conversations — the questions you ask our website chat
assistant and the responses provided.
- Automatically collected data via cookies and similar technologies —
pages visited, referring page, browser type, device information, and approximate location
derived from your IP address.
- Interaction recordings — anonymised session activity such as mouse movement,
clicks, and scrolling, captured by our analytics tools to help us improve site usability.
- Advertising interaction data collected through third-party advertising
platforms, including ad clicks and conversion events.
2. How We Use Your Information
- Respond to your inquiries and provide manufacturing quotes or proposals
- Communicate with you about your project, including follow-up messages about an active inquiry
- Operate and improve our website, including our chat assistant
- Measure and improve marketing and advertising performance through analytics
- Send you marketing communications where you have given consent (you may withdraw consent at any time)
- Comply with legal obligations
3. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to understand how visitors use our site and to
measure advertising performance. These currently include:
- Google Analytics 4 — website traffic and usage analytics.
- Google Ads — advertising delivery, remarketing, and conversion measurement.
- Google Tag Manager — a tag management tool we use to deploy and update the
measurement tags listed here.
- Microsoft Clarity — usability analytics that records session interactions
such as mouse movement, clicks, and scrolling, together with heatmaps. Clarity applies
automatic masking to text input fields.
- Cloudflare Web Analytics — privacy-oriented traffic measurement provided by
our hosting platform.
- Embedded YouTube videos — where a page embeds a video, YouTube may set
cookies and receive data about your visit when the video loads or plays.
- Content delivery networks — Google Fonts and jsDelivr serve fonts and script
libraries and necessarily receive your IP address in order to deliver those files.
If we launch advertising campaigns on additional platforms, the corresponding measurement tags
(for example the LinkedIn Insight Tag) may be added, and this policy will be updated accordingly.
You can control or block cookies through your browser settings; blocking them may affect how parts
of the site function.
4. How We Share Information
We do not sell your personal information. We share information with the following categories of
service providers, who process it on our behalf and only for the purposes described above:
- Hosting and infrastructure — Cloudflare (website hosting and delivery),
Supabase (database and file storage).
- Customer relationship management — Pipedrive, where we manage inquiries and
the resulting business relationship.
- Email delivery — Resend, used to send our replies and notifications.
- Analytics and advertising — Google (Analytics, Ads, Tag Manager, and
YouTube for embedded video), Microsoft (Clarity), Cloudflare (Web Analytics), and, where
campaigns are active, LinkedIn.
- Internal record-keeping — Google Workspace, including Google Sheets.
- Chat assistant — Anthropic, which processes chat messages to generate
responses. Please do not enter confidential information into the chat assistant.
- Legal or regulatory authorities, when required by applicable law.
5. International Data Transfers
SPSCOS is based in the Republic of Korea and works with clients globally. Your information may be
processed in the Republic of Korea, the United States, or other countries where our service
providers operate. Where required, we rely on appropriate safeguards for such transfers.
6. Data Retention
We retain your personal information for as long as necessary to respond to your inquiry and to
maintain the resulting business relationship, and thereafter for the period required by applicable
law, including commercial and tax record-keeping obligations. Inquiry records and related
correspondence are held in our customer relationship management system for the duration of the
business relationship. When information is no longer required, we delete it or remove its
identifying elements.
You may request deletion of your information at any time using the contact details below.
7. Your Rights
Depending on where you live, you may have the right to access, correct, delete, or restrict the
processing of your personal information, to object to processing, to withdraw consent, and to
request a copy of your information in a portable format. To exercise any of these rights, contact us
at [email protected]. You also have the right to lodge a complaint
with your local data protection authority.
8. Children's Privacy
Our website is directed at businesses and is not intended for individuals under the age of 16.
We do not knowingly collect personal information from children.
9. Security
We apply administrative and technical measures to protect your information, including encrypted
transmission, access controls limiting inquiry data to authorised staff, and private storage for
uploaded files. No method of transmission or storage is completely secure, and we cannot guarantee
absolute security.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an
updated effective date.
11. Contact Us
If you have questions about this Privacy Policy, or wish to exercise your rights, please contact
us at:
SPS International Co., Ltd. (주식회사 에스피에스 인터네셔널)
12F, Unit 25, 201 Hyangdong-ro, Deogyang-gu, Goyang-si, Gyeonggi-do, Republic of Korea
경기도 고양시 덕양구 향동로 201, 12층 25호 (향동동)
Business Registration No. 139-81-65765
[email protected]
